Author Archives: Ajai

Interface with e-sites is a mixed experience for customers, deliveries are another issue Retailers everywhere will continue to experiment on ‘cures’ from the worst effects of the virus outbreak. In the late ‘80s, as the head of a small company, I was part of a group that had many stalwarts involved in the local business […]

The evolution of retail through the centuries is well documented and widely known. The basic concept that existed through the centuries is of customers purchasing their needs from a shop which displays them, or has access to them (perhaps in an offsite warehouse). The growth of this business was largely dictated by where the shop […]

The best retail strategies can work in any space While the contours of the retail world are in a flux around the world, there is still a very strong case for retail shops meeting a deep instinctual need in people. In his stunning book called The Future of the Mind, Michio Kaku, the physicist and […]

When Leo Tolstoy observed that the two most powerful warriors are patience and time, he could scarcely have imagined how undervalued both of these would become. Today, the constant refrain we hear when planning in business, is that the customer has no patience, a reducing attention span and no time. We can see this quite […]

New rule changes and capacity will take time to get adjusted to for existing players The retail slowdown has been with us for over a year now and many operators have had to take a hard look at their models. The simple equation that governs the business is the ratio of net revenue (gross revenue […]