Category Archives: Management

There is no fixed strategy to handling any of them apart from an innate instinct As we alighted from the taxi, the driver smiled and said, “Sorry sir, I hope I did not speak too much. Actually, not many customers like to talk.” It had been a longish drive and my wife and I were […]

They will need to think out of the box to ward off its painful impact Not being a physicist, or anything near one, I was captivated by the concept of entropy in the recent book, This Idea Must Die. What intrigued me was the thought that in all things, the degree of disorder increases with […]

Going for every available location or outlet need not be the best option ‘Sales is like a faucet, it turns off and on. And sometimes when you think it is on, baby, it is off and gone…’ (with apologies to Billie Holliday’s Fine and Mellow). The difficulty in today‘s retail environment is now recognised by […]

Cutting-edge processes such as sensors and beacons can help turn stocks in real time While we often talk about the softer aspects of retail management — focusing on sales service, display, marketing and the like — one area where a lot of change has been happening rapidly is in the use of technology. Retail management […]

Make sure there are enough differentiators to help it develop a committed following. As we enter a new month, it seems the retail environment is gradually recovering steam after what has been a surprisingly subdued first quarter. While some confidence is coming back, many of the traditional sales hooks around which retailers have been building […]