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Tag Archives: Customer service

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Posted:
Fri, Jun 1st, 2018

Tags:
Brands, Customer service, Customers, eCommerce, Internet shopping, Online showcasing, Retailing, Sales, Shopping

The Caveman Principle in Retail

The best retail strategies can work in any space While the contours of the retail world are in a flux around the world, there is still a very strong case for retail shops meeting a deep instinctual need in people. In his stunning book called The Future of the Mind, Michio Kaku, the physicist and […]

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Posted:
Mon, Apr 18th, 2016

Tags:
Customer service, Customers, Employees, Internet shopping, Retailing, Sales, Shopping

The many sorts making up the customer experience

There is no fixed strategy to handling any of them apart from an innate instinct As we alighted from the taxi, the driver smiled and said, “Sorry sir, I hope I did not speak too much. Actually, not many customers like to talk.” It had been a longish drive and my wife and I were […]

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Posted:
Mon, Mar 16th, 2015

Tags:
Brands, Customer service, Customers, Employees, Employer, Marketing, Retailing, Sales

Organisations can’t just pay lip-service to fairness

More often than not, retailers fail when staff fail to buy into what they stand for. “This is a great offer, and it is really fair,” he said. The person facing him replied, “It certainly does not look fair to me and if only you see it that way, it surely cannot be.” The once […]

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Posted:
Mon, Dec 15th, 2014

Tags:
Brands, Customer service, Employees, Employer, Marketing, Retailing, Shopping

Get the sales staff to do the buy-in first

So much is lost when retailers put on personnel with minimal product understanding. In a recent column, I had spoken of the importance of the in-store experience and how critical the right kind of sales people is for success. Once we have the team we require, what next? Can we just place them on the […]

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Posted:
Mon, Sep 17th, 2012

Tags:
Customer service, Customers

Doing the right thing in customer service

While the UAE is fast adopting the systems and methods of advanced economies, one area where there seems to be a real lag is in customer service.  And this seems to be a problem across sectors, which makes one wonder, is there something lacking in the management culture here? I will give some very simple […]

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is a specialized Consultancy practice focused on providing customized solutions to its clientele. Bringing many years of experience and knowledge to the table, the company engages in a wide range of activities with a focus on Retail, Branding and international Brands.

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